Shipping policy

Shipping & Delivery Policy

Last Updated: [28/07/2026]

At HEAD, we aim to deliver your racquet sports gear, equipment, and apparel quickly and securely across South Africa. This Shipping Policy outlines our processing timelines, delivery costs, and shipping terms.

1. Order Processing Times

  • Standard Processing: All orders are processed within 1 to 2 business days (Monday to Friday, excluding South African public holidays) after receiving your order confirmation email.
  • Cut-Off Time: Orders placed after 14:00 (SAST) will begin processing on the following business day.

2. Domestic Courier Rates & Delivery Timelines

We utilize reliable door-to-door courier services (such as The Courier Guy, DSV, or FastWay) to deliver directly to your specified street address anywhere in South Africa.

Shipping Option

Destination

Estimated Delivery Time

Cost

Standard Delivery

Main Metropolitan Centers (JHB, CPT, DBN, PTA, PE, BFN)

2–4 Business Days

R 150.00

Regional / Outlying

Regional & Outlying Areas

3–6 Business Days

R 150.00

Free Shipping

Nationwide (Main Centers & Regional)

2–6 Business Days

Free on orders over R700.00

Note: We do not deliver to P.O. Box addresses. A physical street address with a contact mobile number is required for door-to-door courier delivery.

3. Order Tracking

Once your order has dispatched from our warehouse, you will receive a Shipment Confirmation email containing your tracking number and a direct link to track your parcel in real-time on the courier partner’s portal.

4. Delivery Attempts & Security

  • Signature Required: Courier deliveries require a signature upon arrival. Please ensure someone is available at your chosen delivery address (home or office) during standard working hours (08:00 to 17:00, Monday to Friday).
  • Failed Deliveries: If the courier is unable to complete delivery after multiple attempts due to an incorrect address or unanswered phone call, the parcel may be returned to our hub. Re-dispatch fees may apply for re-sending returned orders.

5. Damaged, Lost, or Missing Items

  • Visible Package Damage: If your parcel arrives visibly damaged or tampered with, please note this on the courier’s waybill/device before signing and contact us within 48 hours.
  • Missing Items: If an item is missing from your delivered package, notify us immediately at [Insert Contact Email] with your order number.

6. Contact Us

If you have any questions regarding your delivery or order status, please contact us via our ‘’Contact Us’’ tab.