FAQ

Has my order already been shipped?

As soon as your package is packed and a shipping label is generated, we’ll send you a tracking link to monitor your shipment. Delivery times can be found in our Shipping Policy. Please note that our logistics team is closed on weekends, so orders placed after Friday afternoon will be processed on Monday.

Can I modify or cancel my order after placing it?

We can only cancel your order up to a certain point in the packing and shipping process. After that, cancellations are no longer possible. Orders are typically ready for shipment within hours of being placed. If you wish to cancel, please contact us as soon as possible. Unfortunately, we cannot make changes to your order due to restrictions from our payment providers.

Can I return items if they don't fit or I don't like them?

Yes! You may return items for a refund or reorder the correct size. Check our Return Policy for more info.

What should I do if my order arrives damaged?

Check the package immediately and document photos. Contact us with the photos so we can file a claim with the courier.

What if I received a defective item?

If you purchased your item from a retailer, please reach out to them directly for them to resolve. If you purchased from us, please contact us with some photos and order number so we can assist you.

Which countries do you ship to?

We ship only in South Africa.

What are the shipping fees?

You can see the full cost breakdown in Shipping Policy

How are refunds processed?

Refunds are issued within 48 hours of receiving the return, using the original payment method.